Privacy Policy

1. Introduction

1.1. We are committed to protecting the personal data of our users on the website. In this statement, we explain how we will collect and process your personal information.

1.2. We will ask you to consent to the use of cookies in accordance with this policy when you first visit our website. By using our website and agreeing to our policy, you consent to the use of cookies in accordance with this policy.

2. Collection of Personal Information

2.1. We may collect, store, and use the following types of personal information:

2.1.1. Information about your computer and your visits to this site (including your IP address, geographical location, browser type and version, operating system, duration of visit, and pages visited).

2.1.2. Information that you provide to us when filling out the room reservation form (Name, Surname, Email, Phone number).

2.1.3. Information contained in or related to any communication made/sent through our website (including the content of the communication and metadata related to the communication).

2.1.4. Any other personal information that you choose to send to us.

2.1.5. Before disclosing personal information about another person (third party), you must obtain permission from that person for both the disclosure and processing of their personal data in accordance with this policy.

3. Use of Your Personal Data

3.1. Personal information provided to us by you will be used for the purposes specified in this policy.

3.2. We may use your personal information for:

3.2.1. Administering our website and business.

3.2.2. Personalizing our website for you.

3.2.3. Enabling the use of services on our website.

3.2.4. Sending you statements, invoices, and payment reminders, and for collecting payments from you.

3.2.5. Sending non-marketing commercial communications.

3.2.6. Sending email notifications that you have requested or expect.

3.2.7. Sending marketing messages related to our activities (or the businesses of carefully selected third parties) that we believe may be of interest to you, by mail, email, or similar technology (you can inform us at any time if you no longer require marketing communication).

3.3. We will not provide your personal information to third parties for any purpose without your explicit consent.

3.4. The personal information collected by us is used solely for specific purposes that are clearly stated at the time of collection. We do not process your personal data in a manner that is incompatible with these purposes unless explicitly stated or permitted by you.

4. Disclosure of Personal Information

4.1. We may disclose your personal information to any of our employees, insurers, professional consultants, agents, suppliers, and subcontractors, to the extent that it is reasonable and necessary for the purposes specified in this policy.

4.2. We may disclose your personal information:

4.2.1. To the extent that we are required to do so by law;

4.2.2. In connection with any ongoing or prospective legal proceedings;

4.2.3. For the exercise or defense of our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

4.2.4. To the buyer (or prospective buyer) of any business or asset that we are selling (or intend to sell);

4.3. Except as provided in this policy, we will not provide personal information to third parties.

5. International Data Transfers

5.1. The information we collect may be stored, processed, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2. The information we collect may be transferred to the following countries that do not have data protection laws equivalent to those in force in the European Economic Area: United States of America.

5.3. When transferring personal information to countries outside the European Economic Area, we will take the necessary measures to ensure an adequate level of data protection, including entering into standard contractual clauses for data protection and complying with other applicable legal requirements.

5.4. The personal information you publish on our website or send for publication on our site may be available over the internet worldwide. We cannot prevent the use or misuse of such information by others.

5.5. You expressly consent to the transfer of personal information described in this section 5.

6. Retention of Personal Information

6.1. This section describes the data retention procedures that have been created to ensure that we comply with legal obligations regarding the retention and deletion of personal data of our users.

6.2. Personal information that we process for any purpose shall not be kept for longer than is necessary for that purpose or those purposes.

6.3. Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:

6.3.1. To the extent that we are required to do so by law;

6.3.2. If we believe that the documents may be relevant to any ongoing or future legal proceedings;

6.3.3. For the exercise or defense of our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Protection of Personal Information

7.1. We implement technical and organizational measures to protect personal data from unauthorized access, loss, or destruction. These measures include regular security assessments of our systems and training staff on data security.

7.2. We will store all personal information you provide on our password-protected servers.

7.3. You agree that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8. Changes

8.1. We reserve the right to update this policy at any time by publishing a new version on our website.

8.2. You can review this page at any time to ensure that you are satisfied with any changes to this policy.

8.3. We may notify you of changes to this policy by email or through a personal messaging system on our website.

9. Your Rights

9.1. You may request that we provide you with any personal information we hold about you. The provision of such information will be subject to:

9.1.1. Payment of fees if the information needs to be sent on physical media or otherwise requires payment.

9.1.2. We may ask you for suitable proof of your identity (for this purpose, we typically require a photocopy of your ID, certified by a notary. We may also ask for a copy of utility bills showing your physical address).

9.2. We may withhold personal information that you request to the extent permitted by law.

9.3. You can inform us at any time not to use your personal data for marketing purposes.

9.4. By using our services and website, you consent to the use of your personal information for marketing purposes. We will provide you with the opportunity to opt out of the use of your personal data for marketing purposes.

9.5. Users have the right to request access to their personal data that we store, as well as to correct or delete it if it is inaccurate or excessive. To exercise these rights, users may contact us via the contact form on the website.

10. Other Websites – Third Parties

10.1. Our site contains hyperlinks to and details about third-party websites.

10.2. We have no control over them and are not responsible for the privacy policies and practices of third parties.

11. Updating Information

11.1. Please notify us if the personal information we have about you needs to be corrected or updated.

12. Cookie Policy

12.1. The Cookie Policy is described in Appendix No. 1 to this Privacy Policy and is an integral part of it.

APPENDIX No. 1 – Cookie Policy

1. Introduction

1.1. We are committed to protecting the personal data of our users on the website. In this statement, we explain how we use cookies.

1.2. We will ask you to consent to the use of cookies in accordance with this policy when you first visit our website. By using our website, you consent to the use of cookies in accordance with this policy.

1.3. These terms are an appendix to the Privacy Policy and are an integral part of the Privacy Policy.

2. Our Site Uses Cookies

2.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time one of the server’s pages is loaded.

3. Cookies can be “persistent” cookies or “session” cookies:

3.1. Persistent cookies will be stored by the web browser and will remain valid until their expiration date unless deleted by the user before the expiration date.

3.2. A session cookie, on the other hand, will expire at the end of the user session when the web browser is closed.