Hotel rules

Check-in

Hotel guests must check in between 14:00 and 20:00. If an earlier or later check-in is required, guests must notify the hotel using the provided phone number or by submitting a written request. The cost of the reserved stay can be paid in advance, on the day of check-in, or on the day of check-out. Payments are accepted via bank transfer, card, or cash. Guests are required to present an identification document (ID card or passport) to complete the address registration form.

Check-out

Rooms must be vacated by 11:00. If a later check-out is desired, a request must be made at reception, and an additional charge will apply based on the extra hours of stay. If the room is not vacated by the designated time, a fee of %(percentage) of the nightly rate will be charged.

Stay

When leaving the hotel premises, guests are required to lock their room doors as well as the main entrance door of the hotel. A monetary fine will be charged for lost keys. It is strictly forbidden to remove, take, or take out hotel property (towels, sheets, or any other belongings). In case of missing items or damages, guests must cover the cost.

Friends and acquaintances of hotel guests may only be received in common areas such as the restaurant or courtyard. Unregistered persons are not allowed access to the hotel rooms or to temporarily stay in guests’ rooms.

Breakfast

Breakfast is served daily from 08:00 to 10:00. If an earlier breakfast or a special meal is required (based on health or dietary needs), guests must notify reception in advance. The breakfast includes one coffee or tea. Any additional beverages or different drink selections must be paid for separately.

Food and Drinks

To comply with hygiene regulations set by the Bulgarian Food Safety Agency (BFSA), bringing food products into hotel rooms is not allowed.

Smoking and Alcohol

In accordance with Bulgarian law, smoking is strictly prohibited in all indoor areas of the hotel. Guests who do not comply with this policy will be subject to a monetary fine. Items from the minibar must be declared and paid for at reception.

Behavior

The hotel does not tolerate excessive noise, arrogant behavior, intoxicated guests, or individuals under the influence of substances. Any disorderly behavior that could result in damage to hotel property, as well as disturbances to public order or the comfort of other guests and staff, is strictly prohibited.

Pets

Pets are not allowed on hotel premises.

Security and Surveillance

The hotel is equipped with a video surveillance system covering all public areas.

Complaints

Any questions, complaints, or grievances regarding the stay or staff behavior must be reported to the hotel manager during the stay to ensure immediate resolution.

Emergencies

In case of any problem, emergency, or urgent situation, please inform the reception immediately or contact the hotel manager directly (available 24/7).

Additional Information